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SHOP ON LINE

Rosa Massimo Hair
WELCOME TO SHOP ON LINE

Rosa Massimo shop allows you to buy its products directly online.

Sitting comfortably at home can make all the orders that you want and the products or promotions will be sent directly to your home.

Simple, Fast, Affordable.

Can be contacted via email: info@rosamassimo.com, or by mobile: 07542171016
Please review the terms and conditions of sale.


SOME PRODUCTS FOR SALE
Where the product is to be shipped?



TERMS AND CONDITIONS

1. Do you have a return policy or exchange policy?
Yes, we are pleased to offer a return policy on unopened products ONLY. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on products that have not been opened, or tampered with. (Glitter Lips do not fall under this policy)

2. May I return my order?
We are more than happy to accommodate returns on products that have NOT been opened, or tampered with. You may return your products order ONLY if they have been unopened and not taken out of the packaging. Our products are packaged with a special security seal which identifies if the products have been taken out of the original packaging.

3. How do I make a return?
You must contact us first at (info@rosamassimo.com) within our (7) day return period. We will then issue you a Return Merchandise Authorization (RMA). All products must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your receipt. We will then provide you with our return address , where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded.

4. Do I have to pay for the shipping of my return?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Rosa Massimo Hair will not be responsible for lost returns.

5. When will I receive my refund?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned products were not opened and taken out of the original packaging which is protected by a security seal.

6. What is the return period?
We will provide a full refund on unopened products within (7) days of the date of us confirming we accept the return.

7. May I return Products without contacting you or getting an RMA?
No. You must contact us prior to sending your return as our return address is different from the address we ship our products from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

8. How may I contact you?
You may contact us by e-mail at info@rosamassimo.co.uk and we will reply to you within 24 hours.

9. May I exchange my order?
We are more than happy to accommodate exchanges of products that have NOT been opened, or tampered with. You may exchange your products order ONLY if they have been unopened and not taken out of the packaging. Products are packaged with a special security seal which identifies if the products have been taken out of the original packaging to which they are attached.

10. Do I have to pay for the shipping of my exchange?
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Rosa Massimo Hair will not be held responsible for lost returns.

11. When will I receive my exchange?
We will send you the different products after we have received, inspected and confirmed that the returned products were not opened and taken out of the original packaging which is protected by a security seal.

12. What is the exchange period?
We will provide an exchange for unopened hair extensions within (7) days of the date we confirm the exchange has been accepted.